Patient Services Specialist: Daytime Clinic Concierge

The Iowa Clinic; West Des Moines (IA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) with employer match

Paid holidays

PTO (paid time off)

Health, dental and vision insurance

Wellness program

Job summary

The Iowa Clinic is seeking a friendly, customer-focused team member to handle patient calls and inquiries during standard clinic hours. You will answer phone lines, assist with billing questions, and support our clinical staff to ensure a superb patient experience.

Ideal candidates will have a high school diploma, excellent communication skills, and a passion for helping others in a collaborative clinic environment.

Qualifications

• High school diploma or equivalent.
• Exceptional customer service skills.
• Effective communication skills.
• Positive and team-oriented attitude.
• Experience using a multi-line telephone system in a call center setting.

Responsibilities

• Answer patient phone calls and billing inquiries on the multi-line telephone system in a call center setting.
• Assist patients via live chat and review appointments and payments in the online system.
• Support clinical staff and physicians in delivering excellent healthcare.
• Be a positive, professional representative of The Iowa Clinic.

Skills

Customer service

Communication

Team player

Multiline phone system

Education

High school diploma

Job description

The Iowa Clinic is seeking a friendly, customer-focused team member to handle patient calls and inquiries during standard clinic hours. You will answer phone lines, assist with billing questions, and support our clinical staff to ensure a superb patient experience.

Ideal candidates will have a high school diploma, excellent communication skills, and a passion for helping others in a collaborative clinic environment.