Patient Services Front Desk Specialist

Jobvite, Inc.; West Des Moines (IA); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

PTO accruals

Volunteer opportunities

Training and development

Holiday party

Jeans days

Employee rewards and recognition

Job summary

The Iowa Clinic is seeking a friendly and professional Customer Service Receptionist to greet patients and guests at West Lakes in West Des Moines. You’ll be the first point of contact, directing calls, answering inquiries, and supporting front desk operations with a positive, confidential approach.

Ideal candidates have a high school diploma and Customer Service or front desk experience; practical communication skills and a teamwork mindset are essential to help the clinic deliver exceptional

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service or front desk receptionist preferred.

Responsibilities

• Greet patients, families, guests and coworkers in a cheerful, professional manner.
• Answer incoming calls and direct them or take messages as needed.
• Assist with clerical projects as time permits.
• Promote a positive, professional image of The Iowa Clinic.
• Maintain confidentiality of patient information.
• Monitor front reception areas to ensure a neat, presentable environment.

Skills

Customer service

Front desk

Education

High school diploma or equivalent

Job description

The Iowa Clinic is seeking a friendly and professional Customer Service Receptionist to greet patients and guests at West Lakes in West Des Moines. You’ll be the first point of contact, directing calls, answering inquiries, and supporting front desk operations with a positive, confidential approach.

Ideal candidates have a high school diploma and Customer Service or front desk experience; practical communication skills and a teamwork mindset are essential to help the clinic deliver exceptional