Patient Access Center Specialist — No Nights or Weekends

Physicians-Clinic-of-Iow; Cedar Rapids (IA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

No nights or weekends

Paid holidays and PTO

Job summary

Physicians' Clinic of Iowa is seeking a full-time Access Center Representative to provide professional, courteous telephone service and ensure callers are connected to the right department, provider, or resource.

The role includes greeting callers, sharing department information, scheduling appointments, updating patient data, and ensuring HIPAA compliance. A medical office background and EMR proficiency are preferred to support efficient patient access and care.

Qualifications

• Experience in a medical office or with medical terminology preferred.
• Proficiency (or ability to become proficient) in EMR and related computer systems.
• Strong commitment to patient care and teamwork.
• Excellent communication skills, professionalism, reliability, and maintaining confidentiality.
• Thorough understanding of safety regulations and best practices.

Responsibilities

• Greet callers, determine the purpose of their call, and direct or transfer to the appropriate department, provider, or staff member.
• Provide general information regarding departments, location, hours of operation, and other frequently requested information.
• Schedule appointments for departments and providers.
• Provide information to referring providers and patients.
• Respond to patient inquiries via the patient portal and enter/update patient information as needed.
• Maintain confidentiality and protect patient information per HIPAA and policies.
• Remain knowledgeable of departments, services, providers, and frequently requested information.

Skills

Medical office experience

EMR proficiency

Communication skills

Teamwork

Confidentiality

HIPAA knowledge

Safety awareness

Tools

EMR systems

Job description

Physicians' Clinic of Iowa is seeking a full-time Access Center Representative to provide professional, courteous telephone service and ensure callers are connected to the right department, provider, or resource.

The role includes greeting callers, sharing department information, scheduling appointments, updating patient data, and ensuring HIPAA compliance. A medical office background and EMR proficiency are preferred to support efficient patient access and care.