Patient Experience Specialist - Daytime Clinic Role

The Iowa Clinic; West Des Moines, Ankeny (IA, IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) plan

Paid holidays

Health insurance

Dental insurance

Vision insurance

Training & development

Volunteer opportunities

Employee events

Job summary

The Iowa Clinic in Central Iowa is seeking a Patient Experience Representative in Pulmonary to support registration, scheduling and patient materials, acting as the direct contact for patients and improving the clinic experience.

No medical office experience is required, as training will be provided. A High School diploma or equivalent is required, and you will work standard clinic hours with benefits including 401(k) matching, PTO, and health, dental and vision coverage.

Qualifications

• Motivated to work in a healthcare setting.
• Willingness to be trained for medical office tasks.
• Customer-service oriented with strong communication skills.

Responsibilities

• Register patients and coordinate scheduling and patient materials.
• Serve as a direct contact for patients and communicate delays or changes.
• Assist in creating a welcoming, respectful clinic experience.
• Support the flow of clinic operations during standard hours.

Skills

Motivated to work in healthcare

Education

High School diploma or equivalent

Job description

The Iowa Clinic in Central Iowa is seeking a Patient Experience Representative in Pulmonary to support registration, scheduling and patient materials, acting as the direct contact for patients and improving the clinic experience.

No medical office experience is required, as training will be provided. A High School diploma or equivalent is required, and you will work standard clinic hours with benefits including 401(k) matching, PTO, and health, dental and vision coverage.