Patient Services Specialist — Compassionate Care

Advocate Health; Morton Grove (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Health in Morton Grove, IL is seeking a Patient Service Representative (PSR) to support providers, connect with patients, and ensure a seamless, compassionate experience for every patient interaction.

You will be a key member of the ambulatory care team, handling patient services, accurate billing information, and timely medical records while adapting to changing hours and weekend shifts as needed.

Qualifications

• High school diploma or equivalent.
• 1–2 years of related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Provide efficient, high-quality service to patients for appointments, tests, bills, and referrals.
• Enter billing information at time of service and follow up on missing information.
• Uphold standards for accurate and timely medical records.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Advocate Health in Morton Grove, IL is seeking a Patient Service Representative (PSR) to support providers, connect with patients, and ensure a seamless, compassionate experience for every patient interaction.

You will be a key member of the ambulatory care team, handling patient services, accurate billing information, and timely medical records while adapting to changing hours and weekend shifts as needed.