Patient Service Representative (PSR) - Clinic

Advocate Health; Lincolnwood (IL); Sur place; USD 36 000 - 42 000; Plein temps

Résumé du poste

Advocate Health in Lincolnwood/Park Ridge is seeking a Patient Service Representative to support providers and connect with patients, ensuring a seamless, compassionate care experience. You will be part of the ambulatory care team, handling scheduling, billing entries, and medical records with a patient-first approach.

The role emphasizes high-quality customer service, professionalism, and the ability to manage inquiries and appointments across multiple channels in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1-2 years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsabilités

• Provides efficient, high-quality patient services at ambulatory care sites.
• Ensures accurate billing information entry at time of service and follows up on missing information.
• Upholds standards for accurate and timely medical records.

Connaissances

Customer service

Communication

Phone etiquette

Formation

High school diploma or equivalent

Description du poste

Why Advocate Health:

When you joinAdvocate Aurora Health,you arejoiningone of the nation's largest nonprofit health systems, serving communities across Illinois and Wisconsin with a strong commitment to equity, excellence, and whole-person care.

AtAdvocate Aurora Healthwe areredefining how, when, and where care is delivered-bringinghuman kindnessto every step of the health journey. Guided by our Purpose,"From discovery to everyday moments, we're redefining care - for you, for us, for all," we are committed to lifting everyone up, thinking boldly together, and creating spaces where all belong and can thrive.

What Will You Do:

Schedule: Shifts are 8.5 hours with a 30 minute unpaid lunch. Shifts range from M-F: 10:00am-6:30pm or 9.5 hour shifts when working 4 hour weekends:

Sunday/Monday off with Tuesday - Friday 8am-5:30pm and Saturday 9am-1pm

or Sunday 9am-1pm, with Monday through Thursday 8am-5:30pm

As a Patient Service Representative (PSR), you'll play a vital role on the care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Where You Will Work:

• Location: Lincolnwood and Park Ridge

We are Looking For:

Required Qualifications:

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Being Part of Something Bigger

At Advocate Health, your work matters—to patients, teammates, and the communities we serve. Ifyou arepassionate about care, teamwork, and making a meaningful difference every day,we wouldlove to grow with you.