Patient Services Specialist — Clinic Front Desk

UNC Health; Royal Pines (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

UNC Health Pardee BlueMD is seeking a Customer Service Representative to support clinic front-desk operations. The role involves registering patients, communicating financial obligations, collecting fees, scheduling appointments, answering calls, routing mail, and handling routine clerical duties to ensure smooth patient flow.

The position emphasizes accurate EMR data entry, cash handling, housekeeping, and coordination with other clinical services to maintain an efficient and welcoming

Qualifications

• High school diploma or equivalent required.
• Experience in medical clerical work preferred.

Responsibilities

• Obtains all critical demographic and financial information and inputs data into the EMR and other systems.
• Answers and relays calls; provides scripted instructions for patient visits.
• Provides general clerical support: scheduling, calendar management, and coordination with clinical services.
• Collects cash, counts receipts, and ensures balanced daily drawer.
• Maintains clinic cleanliness and performs routine housekeeping tasks.

Skills

Customer service

Clerical skills

Data entry

Education

High school diploma or equivalent

Job description

UNC Health Pardee BlueMD is seeking a Customer Service Representative to support clinic front-desk operations. The role involves registering patients, communicating financial obligations, collecting fees, scheduling appointments, answering calls, routing mail, and handling routine clerical duties to ensure smooth patient flow.

The position emphasizes accurate EMR data entry, cash handling, housekeeping, and coordination with other clinical services to maintain an efficient and welcoming