Patient Experience Clerk: Clinic Scheduling & Billing

UNC Health Care

Midway (NC)

On-site

USD 32,000 - 46,000

Full time

14 days+

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Job summary

The UNC Health Care Pardee BlueMD clinic is seeking a Customer Service Representative to perform clinic clerical tasks, register patients, communicate financial obligations, and collect fees. The role includes inputting data into the EMR and other systems, scheduling appointments, answering calls, routing mail, and handling daily cash deposits.

Onsite, full-time position at Pardee UNC Health Care with standard hours.

Qualifications

High school diploma or equivalent is required.
Experience in medical clerical work preferred.
Demonstrates accuracy with data entry and scheduling tasks.

Responsibilities

Obtains all critical demographic and financial information and accurately inputs data into EMR and other applications as needed.
Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office.
Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.
Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily.
Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.