Customer Service Representative, Physician Practice

Chatham Hospital Inc; Fletcher (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Pardee UNC Health Care is seeking a Customer Service Representative to perform clinic clerical tasks such as registering patients, communicating financial obligations, and collecting fees. The role includes scheduling appointments, handling calls, routing mail, and maintaining records in a busy outpatient setting.

Responsibilities include accurate data entry into the EMR, cash handling, and coordinating with clinical services to ensure efficient operations.

Qualifications

• High school diploma or equivalent.
• Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency preferred.

Responsibilities

• Obtains all critical demographic and financial information and inputs data into EMR and other applications.
• Answers and relays incoming, outgoing, and inter-office calls with scripted instructions for patient visits.
• Provides general clerical support including scheduling appointments and coordinating with clinical services.
• Collects cash receipts and ensures daily balanced cash drawer.
• Maintains order and cleanliness throughout the clinic, including routine cleaning.

Skills

Clerical skills

EMR data entry

Communication skills

Customer service

Education

High school diploma or equivalent

Tools

EMR system

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.

Responsibilities

• Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.
• Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office.
• Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.
• Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily.
• Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.
• PARDEE

Other Information

Required

• High school diploma or equivalent

Preferred

• Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency

About Pardee BlueMD

UNC Health Pardee BlueMD is a Federally Qualified Health Center organized as a partnership between Pardee UNC Health Care and Blue Ridge Health. Spread across 12 individual locations in WNC, this partnership is specifically structured to allow our care team to reduce gaps in care, create a more seamless delivery model, and improve patient outcomes.

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Job Details

• Legal Employer: Pardee - HCHC
• Entity: Pardee UNC Health Care
• Organization Unit: PBMD 2775 Hendersonville Road
• Work Type: Full Time
• Standard Hours Per Week: 40.00
• Work Assignment Type: Onsite
• Work Schedule: Day Job
• Location of Job: PARDHLTCAM
• Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.