Customer Service Representative, Physician Practice

UNC Health; Asheville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

UNC Health Pardee BlueMD is seeking a Customer Service Representative to perform clinic clerical tasks, including patient registration, financial communications, and fee collection. You will support scheduling, information delivery to callers, and data entry in the EMR system.

Ideal candidates will have a high school diploma or equivalent and may bring medical clerical experience in a hospital, clinic, or related setting.

Qualifications

• High school diploma or equivalent required.
• Preferred medical clerical experience in healthcare settings.

Responsibilities

• Register patients and input demographic/financial information into the EMR and related systems.
• Answer and route calls, provide routine instructions for patient visits.
• Schedule appointments and coordinate with clinical services.
• Collect cash payments and balance daily cash drawer.
• Maintain clinic order and cleanliness; assist with clerical duties.

Skills

Clerical tasks

EMR data entry

Customer service

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.

Responsibilities

• Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.
• Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient’s visit to the office.
• Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.
• Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily.
• Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.

Required

• High school diploma or equivalent

Preferred

• Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency

About Pardee BlueMD

UNC Health Pardee BlueMD is a Federally Qualified Health Center organized as a partnership between Pardee UNC Health Care and Blue Ridge Health. Spread across 12 individual locations in WNC, this partnership is specifically structured to allow our care team to reduce gaps in care, create a more seamless delivery model, and improve patient outcomes.

https://www.pardeehospital.org/care-treatment/primarycare/pardee-bluemd/

Job Details

• Legal Employer: Pardee - HCHC
• Entity: Pardee UNC Health Care
• Organization Unit: PBMD 21 Turtle Creek Drive
• Work Type: Full Time
• Standard Hours Per Week: 40.00
• Work Assignment Type: Onsite
• Work Schedule: Day Job
• Location of Job: TURTLE CRK
• Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.