Patient Access Specialist - Family Medicine

Henry-Ford-Health-2; Summit Township (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Career growth opportunities

Mission-driven work

Learning environment

Job summary

Henry Ford Health seeks a Clinic Service Representative for the Family Medicine Cascade Ridge location. You will be the first point of contact, handling patient registration, insurance verification, and financial discussions to keep the clinic running smoothly.

You will support staff, manage multiple tasks in a fast-paced setting, and deliver outstanding customer service to patients and visitors while upholding a culture of service excellence.

Qualifications

• High School Diploma or equivalent required for the role.
• Ability to perform calculations, complete forms, and use computer systems.
• Strong interpersonal and customer service skills for in-person and phone interactions.
• Detail-oriented with multitasking ability in a fast-paced clinic.
• Basic computer skills including navigating software and email.

Responsibilities

• Greet and check in patients with accurate registration.
• Verify insurance and discuss general financial responsibilities.
• Reconcile patient charts and support discharge processes.
• Provide excellent service to patients, visitors, and staff.
• Collaborate in a fast-paced clinic and adapt to interruptions.
• Support team members and contribute to a service-oriented culture.

Skills

Interpersonal skills

Multitasking

Computer skills

Attention to detail

Teamwork

Customer service

Education

High School Diploma or equivalent

Tools

Computer systems

Job description

Henry Ford Health seeks a Clinic Service Representative for the Family Medicine Cascade Ridge location. You will be the first point of contact, handling patient registration, insurance verification, and financial discussions to keep the clinic running smoothly.

You will support staff, manage multiple tasks in a fast-paced setting, and deliver outstanding customer service to patients and visitors while upholding a culture of service excellence.