Patient Services Specialist - Family Medicine

Henry Ford Health; Washington Township (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Henry Ford Health's Clinic Service Representative role in Washington Township, MI, Family Medicine, supports patients from check-in to discharge and ensures accurate registration and financial interactions. You will help verify insurance, discuss costs, preregister patients, and assist with discharge tasks to keep the visit smooth and efficient.

This position emphasizes compassionate patient care, teamwork, accurate charting, and collaboration with the Customer Service Center in a fast-paced

Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations and complete forms.
• Basic computer skills, including navigating software and email.
• Strong interpersonal skills for effective communication with patients, staff, and visitors.
• Ability to work in a fast-paced environment with frequent interruptions.
• Dependable, punctual, and organized with strong multitasking abilities.
• Familiarity with a clinic environment is a plus.
• Experience working with diverse populations and age groups is desirable.

Responsibilities

• Greet and check in patients, ensuring a welcoming and efficient experience.
• Verify insurance and discuss general financial responsibilities with patients.
• Handle cash collections and reconcile patient charts accurately.
• Prereregister patients and manage their discharge process.
• Collaborate with the Customer Service Center for complex financial inquiries.
• Maintain a fast-paced, organized workflow in a team-oriented environment.

Skills

Customer service

Interpersonal skills

Multitasking

Communication

Education

High School Diploma or equivalent

Job description

Henry Ford Health's Clinic Service Representative role in Washington Township, MI, Family Medicine, supports patients from check-in to discharge and ensures accurate registration and financial interactions. You will help verify insurance, discuss costs, preregister patients, and assist with discharge tasks to keep the visit smooth and efficient.

This position emphasizes compassionate patient care, teamwork, accurate charting, and collaboration with the Customer Service Center in a fast-paced