Clinic Service Representative - Family Medicine

Henry Ford Health; Jackson (MI); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Career growth

Learning environment

Team collaboration

Job summary

Henry Ford Health is seeking a Clinic Service Representative for the Family Medicine – Cascade Ridge location in Jackson, MI. You will greet patients, register and verify insurance, discuss financial responsibilities, and support the clinic team to ensure a smooth patient experience.

The role requires strong customer service, attentiveness, and the ability to multitask in a fast-paced environment while collaborating with staff and ensuring accurate documentation.

Qualifications

• Requires high school diploma or equivalent.
• Strong customer service and interpersonal skills.
• Ability to multitask and manage detailed information.
• Basic computer and software navigation skills.

Responsibilities

• Greet and check in patients with accurate registration and insurance data.
• Discuss cash collections and general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and staff.
• Work collaboratively in a fast-paced clinic with multiple tasks and interruptions.
• Support teammates and contribute to a positive patient-centered culture.

Skills

Customer service

Multitasking

Interpersonal skills

Attention to detail

Basic math

Education

High School Diploma or GED

Tools

Computer systems

Clinic software

Job description

Clinic Service Representative - Henry Ford Health

Job Title

Clinic Service Representative - Family Medicine - Cascade Ridge

About the Department

The team at Henry Ford Family Medicine – Cascade Ridge is committed to delivering comprehensive, quality care for families at every stage of life. Your primary care specialist will provide preventive care and help you manage any chronic conditions you or your family members might have.

SHIFT DETAILS: Days

LOCATION: 3305 Spring Arbor Rd Ste 200 Jackson, MI 49203

STATUS: Full Time

Role Overview

As a Clinic Service Representative, you¿ll be the first point of contact for patients, ensuring a seamless and positive experience. You¿ll handle patient registration, insurance verification, and financial discussions, while supporting clinic staff and contributing to a culture of service excellence. Your role is essential in creating a smooth and efficient clinic environment.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and medical staff.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.
• Support team members and contribute to a positive, service-oriented clinic culture.

What You Will Need

Required Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and utilize computer systems effectively.
• Strong interpersonal skills for both in-person and telephone interactions.
• Demonstrated ability to work with detailed information and multitask in a fast-paced environment.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Dependable, punctual, and organized with strong teamwork skills.

Preferred Qualifications

• Familiarity with a clinic environment.
• Experience working with diverse populations and age groups.

What We Offer

At Henry Ford Health, you¿ll find opportunities for career growth, collaboration with dedicated professionals, and the chance to contribute to mission-driven work. We foster a learning environment where you can develop your skills and make a meaningful impact in healthcare.

Join Our Team

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Qualifications

High School Diploma or GED