Patient Access & Registration Specialist

Henry Ford Health; Plymouth (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Henry Ford Health—Plymouth clinic is seeking a Clinic Service Representative to be the first point of contact, handling registration, insurance verification, and patient financial interactions. This role supports clinic staff in a fast-paced setting near Amtrak and local landmarks, contributing to a smooth patient flow and high satisfaction.

The position emphasizes teamwork, accuracy, and a service-driven approach to patient care.

Qualifications

• High School Diploma or equivalent.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Ability to perform calculations and complete forms accurately.
• Strong interpersonal skills for effective communication with diverse populations.
• Dependable, punctual, and organized with strong multitasking abilities.

Responsibilities

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and clinic staff in person and over the phone.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.
• Support team members and contribute to a culture of service excellence.

Skills

Customer service

Multitasking

Communication

Basic computer skills

Education

High School Diploma

Job description

Henry Ford Health—Plymouth clinic is seeking a Clinic Service Representative to be the first point of contact, handling registration, insurance verification, and patient financial interactions. This role supports clinic staff in a fast-paced setting near Amtrak and local landmarks, contributing to a smooth patient flow and high satisfaction.

The position emphasizes teamwork, accuracy, and a service-driven approach to patient care.