Patient Access Specialist: Registration & Insurance

Henry Ford Health; Warren (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Henry Ford Health is seeking a Patient Registration Representative to greet patients, verify insurance, collect payments, and accurately update registration data. You will support scheduled appointments and walk-ins, working closely with clinical teams to ensure a smooth patient experience and compliance with privacy standards.

The role requires a high school diploma or GED, strong customer service, and solid computer skills, including Microsoft Office and EPIC system familiarity.

Qualifications

• High school diploma or GED required.
• Strong customer service and communication skills required.
• Proficient computer skills including Microsoft Office.

Responsibilities

• Greet and check in patients, ensuring a welcoming experience.
• Verify insurance eligibility and collect payments accurately.
• Update patient registration and insurance information in systems.
• Respond to inquiries from callers and customers, advocating for their needs.
• Perform new patient registration and preregistration tasks efficiently.
• Collaborate with clinical and non-clinical staff to ensure seamless operations.

Skills

Customer service

Communication

Computer skills

Education

High school diploma or GED

Tools

EPIC system

Microsoft Office

Job description

Henry Ford Health is seeking a Patient Registration Representative to greet patients, verify insurance, collect payments, and accurately update registration data. You will support scheduled appointments and walk-ins, working closely with clinical teams to ensure a smooth patient experience and compliance with privacy standards.

The role requires a high school diploma or GED, strong customer service, and solid computer skills, including Microsoft Office and EPIC system familiarity.