Patient Services Specialist - Clinic Front Desk

Carle Health; Danville (IL); On-site; USD 24,000 - 39,000; Full time

Job summary

Carle Health in Danville, IL is seeking a Patient Services Representative 1 to coordinate daily clinic preparation, check in/out patients, post charges, manage cash, and assist with basic scheduling. The role emphasizes accurate communication and patient service.

The position requires a related-field associate degree or equivalent experience, basic computer skills, and ability to handle insurance eligibility and front-desk duties. The team values professionalism and reliable patient support.

Qualifications

• Associate's Degree in a related field is required.
• Experience in lieu of education considered.
• Basic computer skills and ability to operate general office equipment.

Responsibilities

• Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
• Competent in telephone system, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.
• Serves as a role model by conducting self in a responsible, professional manner.
• Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.
• Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
• Successful completion of mandatory insurance training and ongoing competency refreshers.
• Competent to initiate and secure prior authorizations as needed.

Skills

Basic computer skills

Education

Associate's Degree: Related Field

Job description

Carle Health in Danville, IL is seeking a Patient Services Representative 1 to coordinate daily clinic preparation, check in/out patients, post charges, manage cash, and assist with basic scheduling. The role emphasizes accurate communication and patient service.

The position requires a related-field associate degree or equivalent experience, basic computer skills, and ability to handle insurance eligibility and front-desk duties. The team values professionalism and reliable patient support.