Patient Services Specialist: Front Desk & Scheduling

UnitedHealth Group; Muncie (IN); Presencial; USD 22.000 - 40.000; Jornada completa

Descripción de la vacante

UnitedHealth Group in Muncie, IN is hiring a Patient Services Representative to work in a collaborative medical office. This full-time role includes greeting patients, collecting payments, scheduling, and managing medical records, with an 8-hour shift between 7:00 am and 5:15 pm, Monday through Friday.

Qualifications include a High School Diploma or GED and 1+ year of customer service experience; medical office exposure and EPIC knowledge are preferred.

Formación

• High School Diploma or GED is required.
• 1+ year of customer service experience is required.

Responsabilidades

• Greet patients as they arrive and manage wait time.
• Assist patients with intake and document copying.
• Collect co-payments, co-insurance and deductibles; issue receipts.
• Manage cashier box and daily deposits.
• Process walk-in patients and visitors.
• Schedule and reschedule appointments.
• Manage medical records, files, and scans.
• Ensure all correspondence is scanned or filed promptly.

Conocimientos

Customer service

Communication skills

Medical terminology

Educación

High School Diploma/GED

Herramientas

EPIC system

Descripción del empleo

UnitedHealth Group in Muncie, IN is hiring a Patient Services Representative to work in a collaborative medical office. This full-time role includes greeting patients, collecting payments, scheduling, and managing medical records, with an 8-hour shift between 7:00 am and 5:15 pm, Monday through Friday.

Qualifications include a High School Diploma or GED and 1+ year of customer service experience; medical office exposure and EPIC knowledge are preferred.