Patient Service Specialist – Imaging Center, Benefits

RadNet, Inc.; Frederick (MD); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical coverages

Dental and Vision coverage

Health Savings Account (HSA)

Wellness dollars

401(k) Employer Match

Free imaging services for employee and

Job summary

RadNet, Inc. is seeking a Patient Service Representative to greet and register patients, verify insurance details, collect co-pays, and schedule appointments.

The role emphasizes accurate documentation, patient communication, and safeguarding health information in a fast-paced imaging center environment. The ideal candidate will have strong customer service experience, excellent communication skills, and the ability to multitask while maintaining professional conduct and a patient-centric

Qualifications

• High School Diploma or GED is required.
• Intermediate to advanced computer skills are required.
• Strong multitasking and communication skills are essential.
• Experience providing exceptional customer service is required.
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees.
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel appointments and notify staff of changes.
• Provide orientation for preparatory and safety protocols and directions to facilities.
• Coordinate with back-office staff for timely care of patients.
• Safeguard patient information and on-site medications per policies and laws.
• Maintain professionalism toward patients and colleagues and respect patient boundaries and cultural sensitivities.
• Interact diplomatically with patients, families, and the public in a clinical setting.

Skills

Customer service

Communication

Multitasking

Professionalism

Interpersonal skills

Education

High School Diploma or GED

Tools

Computer skills

Job description

RadNet, Inc. is seeking a Patient Service Representative to greet and register patients, verify insurance details, collect co-pays, and schedule appointments.

The role emphasizes accurate documentation, patient communication, and safeguarding health information in a fast-paced imaging center environment. The ideal candidate will have strong customer service experience, excellent communication skills, and the ability to multitask while maintaining professional conduct and a patient-centric