Patient Services Specialist – Care & Coordination

Northwestern Memorial Healthcare; Wheaton (IL); On-site; USD 26,000 - 33,000; Full time

Job summary

Northwestern Medicine in Wheaton, IL is seeking a Patient Services Representative to uphold our patient-first mission. You will handle front-desk duties, registration, insurance verification, and billing activities while delivering compassionate service in a busy medical practice.

This role emphasizes accurate data entry, appointment scheduling, and effective communication with patients and care teams. It offers hourly compensation, benefits, and opportunities to grow within a leading healthcare

Qualifications

• High school diploma or GED is required.
• 0–2 years of customer service experience.

Responsibilities

• Greets patients, registers them and verifies insurance, collecting co-pays and balances.
• Answers phone, schedules appointments and directs calls.
• Coordinates scheduling of outside testing for patients.
• Provides liaison between patient and practice and ensures patient safety/confidentiality.
• Completes daily reconciliation to ensure charges are correct.
• Prepares charts for next-day appointments and files results.

Skills

Customer service

Education

High school diploma or GED

Job description

Northwestern Medicine in Wheaton, IL is seeking a Patient Services Representative to uphold our patient-first mission. You will handle front-desk duties, registration, insurance verification, and billing activities while delivering compassionate service in a busy medical practice.

This role emphasizes accurate data entry, appointment scheduling, and effective communication with patients and care teams. It offers hourly compensation, benefits, and opportunities to grow within a leading healthcare