Patient Services Specialist Call Center

Texas Tech University Health Sciences Center; Odessa (TX); On-site; USD 19,000 - 33,000; Full time

Job summary

Texas Tech University Health Sciences Center is seeking a front desk clinic coordinator to ensure smooth patient flow and serve as the primary contact for patients. You will schedule appointments, prepare paperwork, receive patients, and maintain records to support clinic operations.

The role also involves processing charges for services, filing insurance claims, responding to information requests from patients and insurers, and maintaining related department information.

Qualifications

• High School diploma or GED required.
• 1 year of customer service, office, or related experience; additional education may substitute.

Responsibilities

• Schedule appointments and prepare paperwork prior to patient visits.
• Receive patients and maintain records.
• Process charges for clinic services and file insurance claims.
• Respond to information requests from patients and insurers and maintain related department records.
• Cash-handling responsibilities may apply.

Skills

Customer service

Office experience

Education

High School diploma or GED

Job description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Qualifications

• A High School diploma or GED.
• 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.