Sr Patient Services Specialist - TCHATT

Texas Tech University Health Sciences Center; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Tech University Health Sciences Center in Lubbock, TX, is seeking a clinic receptionist to help ensure smooth patient flow, greet and direct patients, and schedule appointments.

The role includes preparing paperwork before visits, receiving patients, maintaining records, processing charges, filing insurance claims, and responding to inquiries from patients and insurers. Cash handling may be required in this busy clinic environment.

Qualifications

• Three years of customer service, office, or related experience; two years in healthcare preferred.
• Additional education may substitute for the experience requirement.

Responsibilities

• Schedule appointments.
• Prepare necessary paperwork before patient visits.
• Receive patients and maintain records.
• Process charges for clinic services and file insurance claims.
• Respond to information requests from patients and insurance companies.
• Maintain related information for the department.
• Cash handling responsibilities may apply.

Skills

Customer service

Education

High school diploma or equivalent

Job description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash-handling responsibilities.

Qualifications

High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.