Patient Services Specialist - Urgent Care

Baylor Scott & White Health; Frisco (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) savings with match up to 5%

Tuition reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to support a physician office/clinic with patient check-in/out, scheduling, insurance verification and phone duties. You will collect and verify insurance data, enter changes into the computer system and assist patients with payments and inquiries.

Ideal candidates have strong communication, data entry and cash-handling skills, with the ability to stay organized in a fast-paced environment and provide courteous service to

Qualifications

• High school diploma or GED required.
• Less than 1 year of experience in patient services.
• Strong communication and customer service skills.

Responsibilities

• Assist with patient duties including check-in/check-out and scheduling.
• Verify patient insurance information and demographics; enter changes into system.
• Accept payments for services; post charges and generate daily reports.
• Provide accurate information to patients and discuss financial arrangements as needed.
• Respond to routine inquiries about practice services and hours.
• Assist with medical records duties when requested.

Skills

Patient relations

Check-in/check-out

Scheduling

Insurance verification

Phone handling

Data entry

Cash handling

Education

HS Diploma/GED Equivalent

Tools

Computer system

Job description

Job Summary

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.

Essential Functions Of The Role

Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.

Assists with patient registration duties by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.

Accepts payments for physician/clinic services according to established guidelines.

Posts payments and enters charges into computer utilizing appropriate codes.

Generates daily payment reports and verifies cash drawer against report.

Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.

May be required to discuss financial arrangements with patients.

Receives and directs phone calls. Assists patients and other visitors.

Responds to routine inquiries concerning practice services, hours of operation, etc.

Ensures any patient complaints are handled appropriately.

Assists with medical records duties as requested.

KEY SUCCESS FACTORS

Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.

Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.

Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.

Ability to calm upset patients in a composed and professional demeanor.

Excellent data entry, numeric, typing and computer navigational skills, with attention to details.

Comfortable working in a fast paced, constantly changing and stressful environment.

Benefits

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience