Patient Services Specialist - Billing & Scheduling

East Tennessee Children's Hospital; Knoxville (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

East Tennessee Children's Hospital seeks an organized medical office professional to greet patients, gather information for encounters and billing, and assist with daily financial reporting. The role includes training new staff and helping with claim reviews.

Candidates should have 1–2 years in a medical office, strong multitasking and confidentiality skills, and be capable of handling patient information with care in a fast-paced environment.

Qualifications

• High School diploma preferred.
• 1–2 years of medical office experience preferred.
• Ability to multi-task and maintain patient confidentiality.

Responsibilities

• Answer calls courteously and relay messages with confidentiality.
• Open mail, prepare new patient records, and route charts to providers.
• Assist patients with paperwork for complete billing records.
• Register patients and update scheduling and subscriber data.
• Schedule follow-ups and provide forms to parents/guardians.
• Review codes and assist with denial appeals and record requests.
• Maintain a respectful, professional environment for patients and staff.
• Complete required training and maintain safe, organized work area.
• Support leadership and mentor new staff as needed.

Skills

Multi-tasking

Customer service

Typing

Communication

Confidentiality

Education

High School Diploma/GED

Job description

East Tennessee Children's Hospital seeks an organized medical office professional to greet patients, gather information for encounters and billing, and assist with daily financial reporting. The role includes training new staff and helping with claim reviews.

Candidates should have 1–2 years in a medical office, strong multitasking and confidentiality skills, and be capable of handling patient information with care in a fast-paced environment.