Service Representative - BMS at Highlandtown

BALTIMORE MEDICAL SYSTEM, INC.; Baltimore (MD); On-site; USD 21,000 - 28,000; Full time

Job summary

Baltimore Medical System (BMS) is a community-based, nonprofit organization delivering primary and outpatient care in the Greater Baltimore area. The service representative role supports a cross-trained team handling pre-registration, scheduling, insurance verification, and patient communications within a busy health center.

The position requires a high school diploma or equivalent and at least one year of customer service experience; familiarity with medical terminology is preferred and prior

Qualifications

• High School Diploma or equivalent education and/or experience.
• One year of experience in customer service.
• Basic medical terminology is preferred.
• One year of experience in health care.

Responsibilities

• Pre-registration, registration, appointment confirmation, enrollment, scheduling, rescheduling, insurance verification, and panel management.
• Medical record tasks such as record requests, printing Immunization records, copies of referrals, lab slips, etc.
• Greeting patients and providing quality customer service in person and on the telephone.
• Assisting patients by tasking messages through EHR to providers and clinical staff.
• Handling all incoming mail and assigned faxes and distributing them to appropriate departments.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

• Base Pay $15.58 - $20.40 / Hour
• Job Category Admin Support
• Employee Type Full Time
• Required Degree High school
• Manage Others No

Description

Do you love Baltimore? Do you want to do meaningful work for a company that serves your community? Do you want to be off evenings and holidays but still earn a fair and competitive wage? Look no further because BMS is your dream come true!

The service representative is part of a cross-trained team that performs the following processes necessary for the efficient operational function of a health center:

• Pre-registration, registration, appointment confirmation, enrollment, scheduling, rescheduling, insurance verification, and panel management.
• Medical record tasks such as record requests, printing Immunization records, copies of referrals, lab slips, etc.
• Greeting patients and providing quality customer service in person and on the telephone.
• Assisting patients by tasking messages through EHR to providers and clinical staff.
• Handling all incoming mail and assigned faxes and distributing them to appropriate departments.
• Receiving co-payments and post payments for back balances to patient accounts and gives appropriate receipts to patients.

Requirements

Required Education

High School Diploma or equivalent education and/or experience

One year of experience in customer service.

Preferred Experience

Basic medical terminology is preferred.

One year of experience in health care.

Summary

Baltimore Medical System (BMS) is a community-based, nonprofit organization that provides quality primary/outpatient care services in the Greater Baltimore area. BMS is the largest FQHC in Maryland, and we offer a variety of comprehensive primary and behavioral health services through five (5) community health centers and eight (8) school-based health centers. We have a competitive salary based on experience and generous benefits (single and family) for employees working 30 or more hours per week that include medical, dental, vision, 403(b) retirement plan, paid time off, paid holidays, tuition assistance, and more!