Patient Services Specialist

OrthoArizona; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

OrthoArizona, a leading orthopedic group with over 75 specialists and imaging services, seeks an Advanced Imaging Patient Services Specialist in Phoenix.

You will schedule CT and MRI appointments, confirm reports, manage patient flow at check-in/out, and support the care team with excellent service.

Flexibility to travel to other sites and Saturdays, plus 1–2 years front desk experience, are preferred; competitive benefits included.

Qualifications

• Front desk experience in a medical setting preferred (1–2 years).
• Flexible to Saturdays and travel to other sites.

Responsibilities

• Schedule CT and MRI appointments per protocol.
• Review CT/MRI reports to ensure Radiologist reads them.
• Assist with check-in/check-out and patient flow.
• Interact with patients, families, and health care team; respond to questions/complaints.
• Maintain lobby area and end-of-day closing duties.
• All other duties as assigned.

Skills

Scheduling

Customer service

Medical front desk experience

Patient scheduling software

Tools

Scheduling software

Job description

Anticipate patient needs, exceed expectations, and create lifelong memories.

An orthopedic practice that is made up of over 70 premier specialists, specializing in sports medicine, joint replacement, arthroscopy, fractures, arthritis, and general orthopedic conditions in adult and pediatric patients. OrthoArizona offers a wide variety of services that include advanced imaging, physical therapy, diagnostic testing, casting, durable medical equipment, and workers’ compensation.

We are looking for employees who want to work for a fast-growing organization with a strong reputation for providing comprehensive, high-quality musculoskeletal care. We need professionals who share our vision and the commitment to see it through.

General Employee Benefits

We are committed to providing the best benefits options to our employees so we can support their health, wellness, and happiness.

Location: Phoenix (Deer Valley), AZ

Job Id:4165

# of Openings:1

Patient Services Specialist - Advanced Imaging

About OrthoArizona:

At OrthoArizona, our mission is to provide exceptional quality and compassionate musculoskeletal care to our community. Founded in 1994, OrthoArizona has become the premier orthopedic group across the valley. Since that time, we have grown to have over 30 locations and over 75 orthopedic specialists.

Our multi-specialty orthopedic clinics have additional convenient services such as Pain Management, Physical & Hand Therapy, Athletic Performance, X-ray, and MRI, InstantOrtho™ a Walk in Clinic for Urgent Orthopedic Conditions and more! We are looking for employees who want to work for a fast-growing organization with a strong reputation for providing comprehensive high quality musculoskeletal care. We need professionals who share our vision and the commitment to see it through.

As an Advanced Imaging Patient Services Specialist with OrthoArizona, you will get to:

• Schedule appointments correctly and accurately pursuant to provider scheduling protocols.
• Schedule appointments for CT and MRIs.
• Go through CT/MRI reports to make sure the Radiologist reads them.
• Interact with patients, family members, visitors, and members of the health care team; directs patient questions and/or complaints to appropriate department; keeps patients informed; maintain efficient patient flow during the check-in and check-out process; check in outside vendors.
• Schedule patients for follow-up office visits or procedures, log no-show appointments; assists in Document Management scanning and chart Indexing.
• Maintain and organize lobby area at the end of the day, opening and closing duties.
• All other duties as assigned.

Qualifications:

• Must be Flexible to Saturdays if needed.
• Must be flexible to travel to our other sites (Phoenix and Gilbert)
• Availability: Monday through Thursday 7:00 – 7:00 / Friday’s 7:00 – 5:30 / Saturday’s 7:00 – 3:00 at NG and SG.
• Medical front desk experience (1-2 years preferred)

Full Time Benefits:

• Robust paid time off package including, sick time, holidays, & paid time off!
• Medical with multiple different plan options.
• Health Savings account + company contributions.