Patient Scheduling Coordinator

OrthoArizona; Scottsdale (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical and dental insurance

Vision insurance

Job summary

OrthoArizona is seeking a Patient Scheduling Coordinator to join our Arizona team. You will handle incoming calls, collect patient data, verify insurance, and schedule appointments aligned with provider protocols and patient needs.

The role requires strong customer service, knowledge of medical terminology, and experience with practice management software. Excellent communication is essential to support patients and providers at our Scottsdale locations.

Qualifications

• High School diploma or GED required.
• Minimum one year of medical office experience preferred.
• Excellent customer/patient service and communication skills.
• Knowledge of medical terminology and insurance processes.

Responsibilities

• Answer phones in a prompt, courteous manner and route calls as needed.
• Collect patient data to ensure easy scheduling.
• Verify active insurance and update information prior to scheduling.
• Schedule appointments per provider protocols and patient needs.
• Create patient notes in the EMR with appropriate medical terminology.
• Understand/referral and imaging documentation and patient charts.
• Meet KPIs and team goals and expand knowledge of practice management software.

Skills

Customer service

Medical terminology

Phone skills

Communication (written & verbal)

Bilingual (nice to have)

Education

High School diploma or GED

Tools

Practice management software

EMR systems

Job description

About OrthoArizona:

At OrthoArizona, we are bringing the best together. Our organization was created to help serve ALL orthopedic and podiatry needs throughout the Valley! We have a wide range of orthopedic surgeons and mid-level providers including physical and occupational therapists.

About OrthoArizona:

At OrthoArizona, we are bringing the best together. Our organization was created to help serve ALL orthopedic and podiatry needs throughout the Valley! We have a wide range of orthopedic surgeons and mid-level providers including physical and occupational therapists.

Today we are one of Arizona’s largest privately owned and most comprehensive orthopedic practices with more than 75 locally and nationally renowned providers across 30 locations, in addition to 2 ambulatory surgical centers and in house state of the art MRI capabilities. At OrthoArizona we are committed to best-in-class patient care, being a pioneer in research and technology, and most importantly, rewarding and recognizing our employees.

As a Patient Scheduling Coordinator with OrthoArizona, you will get to:

• Answer phone in prompt, courteous and helpful manner, screen, and route calls if applicable.
• Make sound decisions on how to best assist the patient based on their needs, presented questions, or issues.
• Collect important patient data to ensure ease of scheduling.
• Verify insurance is active, and update insurance information as needed prior to scheduling.
• Schedule appointments accurately in conjunction with provider protocols and patient’s needs.
• Have a deep understanding of the most up to date provider protocols and anticipate changes in protocols.
• Create patient note in the EMR with the correct medical terminology associated with issues the patient presented.
• Research and understand patient record for proper referral and/or imaging documentation, while answering related questions regarding patient charts.
• Meet individual quotas and key performance indicators (KPIs), as well as assist in accomplishing team goals.
• Continue to expand knowledge of practice management software as updates occur.
• Follow all Standard Operating Procedures.
• Understand/Perform training on practice management software.
• Other duties as assigned.
• *Using state or federally regulated websites may require personal login credentials.

Qualifications:

• Excellent customer / patient service skills.
• Deep understanding and Knowledge of medical terminology.
• Working knowledge of computer programs.
• Excellent written and verbal communication skills.
• Minimum Qualifications:
• High School diploma or GED.
• Preferred Qualifications:
• Prefer one-year medical office experience.
• Bilingual is a plus.
• Basic phone handling skills. Contact Center experience.
• Basic knowledge of insurance plans and the specialty referral process.

Full Time Benefits:

• Robust paid time off package including, sick time, holidays, & paid time off!
• Medical with multiple different plan options.
• Health Savings account + company contributions.
• Dental & Vision insurance.
• Pet insurance.
• ID Theft protection & Legal assistance.