Patient Services Specialist

Techdirt, Inc.; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization is seeking a Customer Service Representative to manage patient calls and assist with scheduling appointments. The ideal candidate will have a high school diploma, experience in customer service, and strong communication skills. This full-time position offers a Monday to Friday schedule and opportunities for growth within the organization.

Qualifications

• At least 6 months of experience in customer service.
• Basic computer skills and ability to communicate via email.
• Ability to speak a second language, ideally Spanish.

Responsibilities

• Schedule appointments and assist callers with inquiries.
• Gather patient information and process registrations.
• Provide information about services and route calls as needed.

Skills

Customer Service

Communication

Bilingual (Spanish)

Education

High School diploma/GED

College credits and/or degree

Tools

Workday

Job description

Key/Essential Functions & Responsibilities

1. Accept calls from patients referred to PHC for medical services, collect information required to schedule appointments, assist callers, or redirect calls.
2. Complete the registration process by obtaining patient demographic and insurance information and entering required data into the scheduling database.
3. Provide information regarding services.
4. Assist callers in determining appropriate services and/or identifying available providers, and conduct preliminary assessments of potential eligibility for services.
5. Determine appointment type and length based on patient needs and schedule appointments using appropriate templates.
6. Gather information needed to connect callers to appropriate departments for non-scheduling inquiries, route calls, or take messages as applicable.
7. Escalate callers with complaints or issues to a supervisor or other designated staff, as directed.
8. Perform all related work as assigned.

Minimum Qualifications:

• High School diploma/GED.
• At least six (6) months of experience assisting customers and/or callers, preferably in a customer service capacity.
• Basic computer and written communication skills, including email, and experience with Workday and related systems (DA, etc.).
• Ability to speak a second language, ideally Spanish.

Preferred Qualifications:

• College credits and/or degree.
• Prior experience in a call center environment or as a receptionist handling high-volume calls and/or email inquiries.
• Prior experience in healthcare.
• Ability to speak additional languages such as Cantonese and/or Mandarin.

Schedule: Monday to Friday, 9 am to 5 pm.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. YAI is an Equal Opportunity Employer.