Patient Services Specialist

YAI - Seeing beyond disability; New York (NY); On-site; Full time

Job summary

A leading organization in healthcare is seeking a Patient Services Specialist to manage patient calls, schedule appointments, and provide essential information about services. The role requires excellent communication skills and a commitment to customer service. Ideal candidates will have experience in a call center or healthcare environment, with bilingual abilities preferred.

Qualifications

• At least 6 months of customer service experience.
• Ability to speak a second language, ideally Spanish.

Responsibilities

• Accept calls from patients and collect information for scheduling.
• Provide information regarding services and assist callers.
• Schedule appointments based on patient needs.

Skills

Communication

Bilingual (Spanish)

Education

High School diploma/GED

Tools

Workday

Job description

Patient Services Specialist page is loaded

Patient Services Specialist

Apply locations Manhattan | Time type: Full time | Posted on: Posted 3 Days Ago | Job requisition id: R021188

If you are a current YAI employee, please click here to apply through your Workday account.

Key/Essential Functions & Responsibilities

1. Accept calls from patients referred to PHC for medical services and collect information required to schedule appointments, assist callers, or redirect calls.
2. Complete registration by obtaining patient demographic and insurance information and entering data into the scheduling database.
3. Provide information regarding services.
4. Assist callers in determining appropriate services, identifying available providers, and conducting preliminary assessments of potential eligibility.
5. Determine appointment type and length based on patient needs and schedule appointments using appropriate templates.
6. Gather information needed to connect callers to appropriate departments for non-scheduling inquiries, route calls, or take messages as applicable.
7. Escalate callers with complaints or issues to a supervisor or designated staff, as directed.
8. Participate in department meetings.
9. Perform all related work as assigned.

Minimum Qualification Requirements

• High School diploma/GED.
• At least six (6) months of experience assisting customers and/or callers, preferably in a customer service capacity.
• Above average verbal communication skills.
• Basic computer and written communication skills, including email and utilizing Workday and related systems.
• Ability to speak a second language, ideally Spanish.

Preferred Qualification Requirements

• College credits and/or degree.
• Prior experience in a call center environment or as a receptionist handling high-volume calls or email inquiries.
• Prior experience in healthcare.
• Ability to speak additional languages such as Cantonese and/or Mandarin.

Schedule: Monday to Friday, 9am to 5pm

Pay rate: $17.00

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. YAI is an Equal Opportunity Employer.