Financial Services Specialist 1 - Remote - Nevada

Nordstrom; Henderson (NV); Remote; Full time

Job summary

A leading retail company seeks a Customer Service Representative to manage complex inbound inquiries in a virtual setup. Candidates must be detail-oriented, have a year of customer service experience, and possess excellent communication skills. Enjoy comprehensive benefits, remote work subsidies, and the opportunity to contribute to exceptional customer service.

Benefits

Comprehensive medical and dental benefits

Paid time off

Work from home subsidy

Incentives after training completion

Qualifications

• Minimum of 1 year of customer service experience required.
• Ability to manage high volume calls effectively.
• Strong technical troubleshooting skills preferred.

Responsibilities

• Handle complex inbound account inquiries.
• Troubleshoot customer issues related to online enrollment.
• Process transactions and review account applications.

Skills

Attention to detail

Verbal communication

Written communication

Self-motivation

Job description

Employer Industry: Retail

Why consider this job opportunity:
- Salary up to $28.00 per hour
- Eligible for incentives after completing training
- Work from home subsidy of $50/month
- Comprehensive benefits including medical, dental, retirement, and paid time off
- Opportunity to work in a supportive and dynamic virtual environment
- Chance to uphold and contribute to a legacy of exceptional customer service

What to Expect (Job Responsibilities):
- Handle complex inbound account inquiries, providing support for Visa, Retail, Debit, Loyalty Program, and Gift Card products
- Troubleshoot customer issues related to online enrollment, passwords, and sign-on problems
- Enter and review new account applications from various channels including stores and online
- Process and review transactions, credit line increase requests, and payments
- Perform additional duties as assigned by management

What is Required (Qualifications):
- Minimum of 1 year of experience in customer service
- Ability to manage a high volume of calls with attention to detail and accuracy
- A quiet and secure workspace free from distractions
- Strong self-motivation and ability to work independently in a virtual setting
- Excellent verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Demonstrated computer experience and technical troubleshooting skills
- Ability to navigate multiple systems simultaneously using dual monitors
- Flexibility to work varying schedules, including nights and weekends

#Retail #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

About the company

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.