Deposit Services Specialist II - Remote GA AL TN SC FL

Synovus Financial Corp; Columbus (GA); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading financial institution seeks an operations specialist to manage back-office functions and ensure compliance with legal requirements. The role involves daily transactions including tax returns and IRA processes, emphasizing strong organizational and communication skills. Ideal candidates should have a high school diploma and job-specific experience in financial operations.

Qualifications

• Minimum two years of job-specific experience.
• Working knowledge of banking operations and security procedures.
• Good organizational and communication skills required.

Responsibilities

• Handles garnishments, tax levies, and supports legal compliance.
• Manages IRA transfers and maintains retirement records.
• Performs account research and due diligence on escheatments.

Skills

Knowledge of deposit accounts

Organizational skills

Communication skills

Attention to detail

Time management

Customer service skills

Education

High School Diploma or GED

Associate's or Bachelor's degree in business administration

Tools

Microsoft Office

Job description

Job Summary:
Responsible for daily completion of back-office centralized operations functions, which provide support for all divisions. Ensures that daily processes are completed in an efficient manner and audits performance to ensure accuracy.

Job Duties and Responsibilities:

• Executes day-to-day responsibilities for garnishments, tax levies, child support orders, etc. Reads, reviews, interprets and responds to legal actions/requests in compliance with state and federal laws and CCR policies. Communicates with HR personnel, attorneys, state and federal agencies and employees to research and resolve deduction and remittance inquires. Data entry must be completed accurately, timely and in compliance with the court orders. The position will also partner with the Legal Department to mitigate potential financial losses.
• Assists divisions with completing IRA transfers, distributions, and closures in accordance with government regulations and bank policies. Maintains retirement records and is responsible for current and proper reports. Maintains up-to-date procedure manuals and writes drafts for changes to procedures. May research and resolve internal and external customer-submitted account questions or problems outside normal daily procedures.
• Performs extensive account research and customer due diligence in handling escheatments. Creates, updates, and maintains manual journal entries to record escheatments. Enters and uploads escheated checks to state websites. Communicates with other internal departments and external parties (payees, state department responsible for escheatment) as necessary to perform required tasks.
• Prepares 945 - 945A federal tax returns. Researches federal tax reporting requirements. Sets up withholding with applicable agencies and establishes department procedures. Ensures timely filing and payment of all federal tax liabilities. Responds to federal tax notices and inquires. Assists with year end processes.
• Responsible for the review of commercial and retail deposit account documentation. Ensures documents are prepared in accordance with approved banking and regulatory requirements. Processes routine account transactions; handles loan, credit card payments and deposits. Works closely with the divisions to provide support for various deposit services, utilizing customer service skills and established policies and procedures.
• Performs routine clerical and data entry functions within Deposit Services. Processes, gathers, and verifies data using the Internal Revenue database. Generates correspondence and routine reports, answers incoming telephone calls, responds to routine customer inquiries.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an equal opportunity employer committed to fostering an inclusive work environment.

Minimum Education: High School Diploma or completion of GED

Minimum Experience: Two (2) years of job-specific experience

Required Knowledge, Skills, & Abilities:

• Working knowledge of deposit accounts and security procedures
• Ability to follow directions in a timely and accurate manner
• Good organizational and communication skills
• Attention to detail for accurate and timely completion of research and documents
• Intermediate computer proficiency with Microsoft Office applications (e.g., Word, Excel, Access, and Outlook) and 10-key skills
• Time management, ability to prioritize and multi-task
• Very good written and oral communication and customer service skills. Must be able to explain problems clearly and interact in a professional/positive manner

Preferred Knowledge, Skills, & Abilities:

• Associate's or Bachelor's degree in business administration, or equivalent experience