Financial Services Specialist 1 - Remote - Nevada

Nordstrom; Reno (NV); Remote; Full time

Job summary

A leading retail company is seeking a Customer Service Representative for a remote position, offering a salary up to $28 per hour. Responsibilities include handling complex inquiries and troubleshooting issues, with a focus on developing strong customer service skills in a supportive environment. Comprehensive benefits and a work-from-home subsidy are also provided.

Benefits

Comprehensive benefits including medical/vision, dental, retirement, and paid time off.

Monthly work-from-home subsidy of $50.

Supportive work environment with a focus on employee well-being.

Qualifications

• Minimum of 1 year of experience in customer service.
• Ability to manage high volume calls while maintaining attention to detail.
• Proficiency in navigating multiple systems, including dual monitors.

Responsibilities

• Handle complex inbound account inquiries using advanced knowledge of various financial products.
• Troubleshoot customer issues related to online enrollment and account access.
• Review and process new account applications from multiple channels.

Skills

Customer Service

Analytical Skills

Problem Solving

Attention to Detail

Communication Skills

Job description

Employer Industry: Retail

Why consider this job opportunity:
- Salary up to $28.00 per hour
- Opportunity to earn incentives after successfully completing training
- Remote work position with a monthly work-from-home subsidy of $50
- Comprehensive benefits including medical/vision, dental, retirement, and paid time off
- Supportive work environment with a focus on employee well-being
- Chance to develop strong customer service skills in a dynamic virtual setting

What to Expect (Job Responsibilities):
- Handle complex inbound account inquiries using advanced knowledge of various financial products
- Troubleshoot customer issues related to online enrollment and account access
- Review and process new account applications from multiple channels
- Manage register referrals and credit line increase requests
- Perform additional duties as assigned by management

What is Required (Qualifications):
- Minimum of 1 year of experience in customer service
- Ability to manage a high volume of calls while maintaining attention to detail
- A quiet and secure workspace free from distractions
- Proficiency in using a computer and navigating multiple systems, including dual monitors
- Strong analytical, problem-solving, and decision-making skills

How to Stand Out (Preferred Qualifications):
- Experience working in a remote environment
- Familiarity with financial products such as Visa, Retail, Debit, and Loyalty Programs
- Excellent written and verbal communication skills
- Availability to work a flexible schedule, including nights and weekends

#Retail #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

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About the company

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