Patient Services Specialist

US Fertility; Menlo Park (CA); On-site; Full time

Job summary

A leading healthcare provider in Menlo Park is seeking a full-time Patient Services Specialist. This role involves maintaining patient accounts, scheduling appointments, and providing high-level customer service. The ideal candidate will have strong communication skills and a commitment to patient satisfaction. Join a team that values personal and professional growth, offering competitive pay and comprehensive benefits.

Benefits

Competitive pay + bonus

Comprehensive training

Medical, dental, vision, and 401(k) matching

Generous paid time off and holidays

Tuition assistance

Qualifications

• Minimum 2 years of applicable work experience.
• Extensive knowledge of insurance/benefits and medical terminology.

Responsibilities

• Maintain patient accounts and optimize patient satisfaction.
• Schedule appointments and address customer issues.
• Consult with patients about benefits and coverage.

Skills

Communication

Customer Service

Detail-oriented

Education

High School diploma

Job description

Join to apply for the Patient Services Specialist role at US Fertility.

We have an immediate opening for a full-time Patient Services Specialist to join our office at Menlo Park, CA, with float to the San Ramon office. The schedule is Monday - Friday, 6:30 am - 3 pm, 2 to 3 weekends a month, and 2-3 holidays per year. Pay range: $25-$28 per hour.

How You'll Contribute:

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Optimize patient satisfaction, provider time, and treatment room utilization by assessing needs and scheduling accordingly.
• Schedule appointments and address customer/patient issues, ensuring effective resolutions.
• Provide feedback regarding service failures or patient concerns.
• Consult with patients about benefits, coverage, and financial options.
• Greet patients and visitors, providing high-level customer service.

What You'll Bring:

• Minimum 2 years of applicable work experience.
• High School diploma required.
• Extensive knowledge of insurance/benefits, medical terminology, and billing.
• Experience in an OB/GYN office is a plus.
• Strong communication skills, detail-oriented, computer savvy, and able to work independently.
• High level of customer service.

More important than skills is the right person who embraces our mission, vision, and core values.

What We Offer:

• Competitive pay + bonus
• Comprehensive training
• Medical, dental, vision, and 401(k) matching
• Generous paid time off and holidays
• Tuition assistance
• Opportunity to make an impact in the community

We promote personal and professional growth and are committed to internal promotion. Join us during this exciting time! For more about our practice and culture, visit www.rscbayarea.com.