Service Advisor

Futureshaper.com; Milpitas (CA); Remote; Full time

Job summary

Join a leading company in smart energy technology as a Service Advisor, where you'll support the maintenance of SolarEdge systems and enhance customer satisfaction. This remote role involves managing logistics, training customers, and developing service agreements to streamline support. Ideal candidates will have a background in solar PV and strong communication skills.

Benefits

Medical Benefits

Financial Benefits

Equity Awards

Bonus Opportunities

Qualifications

• Minimum 2+ years' experience in the solar PV industry.
• Minimum 2 years in a customer facing role with data management experience.

Responsibilities

• Provide fleet management services to developers and installers.
• Resolve SolarEdge issues remotely for timely customer support.
• Develop and implement service Level agreements to improve customer experience.

Skills

Customer Service

Project Management

Technical Aptitude

Communication

Education

AA/AS degree

Job description

Description

Power the Future with us!

SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.

The Service Advisor will have the opportunity to join the SolarEdge North America Support team and will have a major part in leading the company’s development of O&M and proactive services team. Through managing the successful maintenance of the SolarEdge systems and maintaining high customer satisfaction, the service advisor team will help streamline support and reduce call volume.

Location: Remote, US

Duties and Responsibilities:

• Act as part of a team to provide fleet management services to developers, installers and construction partners with strategic value and significant commitment to SolarEdge
• Proactively resolve SolarEdge issues remotely to ensure on-time resolution of problems for large customer customers.
• Assure on-time delivery of components to the customer, by working with and managing internal and external logistics teams and managing customer expectations regarding timely response
• Report on quarterly status and health of both strategic and at risk accounts and work with cross-functional support teams to develop strategic success plans for the company.
• Provide customer/installer training. Advise customers concerning equipment operation, maintenance, or programming. Identify key individual contributors in the account and coordinate targeted trainings to help reduce call volume and drive efficient proactive service models
• Develop and implement service Level agreements to reduce call volume and streamline support that will improve customer experience and lower service costs
• Communicate through effective, concise written process and articulate action plans with 30, 60 and 90 day goals.
• Document all work and parts used within our case management and inventory management system
• Manage the monitoring database of customer installations

Requirements

• AA/AS degree or equivalent relative experience required. Project Management experience or Customer service experience a must.
• Minimum 2+ years' experience in the solar PV industry
• Minimum 2 years in a customer facing role with data management experience a plus
• Ability to interface with many different parties and communicate effectively
• Strong technical aptitude and electronic troubleshooting skills with the ability to understand the technical workings of the SolarEdge product line and convey the advanced technical product benefits to potential customers in easy-to-grasp terms
• Excellent interpersonal verbal and written communication skills· Solid and verifiable track record of meeting deadlines a plus
• Strong knowledge of NEC and PV system regulatory codes for PV installations, including but not limited to the National Electrical Code, NEC 690, PV Power System installation, UL1741, IEE1547, for the interconnection of distributed resources with power systems, FERC661, etc.
• Experience working for an international organization is preferred

Personal Characteristics:

• A hungry go-getter with a strong can-do and hands-on attitude
• Technically savvy
• An energetic, highly motivated and driven person who is willing to roll up his/her sleeves and do whatever is personally necessary to guarantee the success of the company
• Team Player

FAIR PAY & A JUST WORKPLACE

At SolarEdge, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation. The pay range for this position at the start of employment is expected to be between $25 - $35/hr. It is anticipated that most qualified candidates will fall near the middle of this range. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.

Even more importantly, please note that salary is only one component of total compensation at SolarEdge. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. Our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that SolarEdge has to offer!

SolarEdge proudly seeks to build a richly diverse workforce by hiring people with a diversity of thoughts, identities, perspectives, and experiences that help advance the difference we make for consumers, and by ensuring our people experience equity and inclusion in their work lives. We encourage members of traditionally underrepresented communities to apply, including women, LGBTQIA people, people of color, and people with disabilities.