Patient Services Specialist (Weekends)

US Fertility; Menlo Park (CA); On-site; Part time

Job summary

A leading healthcare provider in Menlo Park seeks a Part-time Patient Services Specialist. This role involves maintaining patient accounts, scheduling appointments, and ensuring high customer satisfaction. Ideal candidates will have strong communication skills and experience in a medical setting. Join a team that values compassion and exceptional care.

Benefits

Competitive pay plus bonus opportunities

Impact in the community

Qualifications

• Minimum of 2 years of applicable work experience.
• Extensive knowledge of insurance/benefits and medical terminology.

Responsibilities

• Maintaining patient accounts and scheduling appointments.
• Addressing customer/patient issues and providing feedback.
• Greeting patients and providing high-level customer service.

Skills

Communication

Customer Service

Detail-oriented

Job description

Enjoy what you do while contributing to a company that makes a difference in people's lives. Reproductive Science Center of the San Francisco Bay Area continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.

We have an immediate opening for a Part-time Patient Services Specialist to join our office in Menlo Park, CA, with float coverage to the San Ramon office. The schedule is every weekend (Saturday and Sunday, 6:30 am - 3 pm) and 2-3 holidays per year. Pay range: $25-$28 per hour.

How You'll Contribute:

We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Patient Services Representative is responsible for:

• Maintaining patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Optimizing patient satisfaction, provider time, and treatment room utilization by assessing patient needs and scheduling accordingly.
• Scheduling appointments.
• Addressing customer/patient issues and ensuring effective short-term and long-term resolution.
• Providing timely feedback regarding service failures or patient concerns.
• Consulting with patients about their benefits, coverage, and financial options.
• Greeting patients and visitors and providing a high level of customer service.

What You'll Bring:

• Minimum of 2 years of applicable work experience.
• Extensive knowledge of insurance/benefits, medical terminology, and medical billing.
• Experience working in an OB/GYN office is a plus.
• Strong communication skills, ability to work independently, detail-oriented, computer savvy.
• High level of customer service skills.

More important than the skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.

What We Offer:

• Competitive pay plus bonus opportunities.
• The chance to make an impact in the communities we serve.

At Reproductive Science Center of the San Francisco Bay Area, we promote and develop individual strengths to help staff grow personally and professionally. We’re committed to growing our practice and promoting from within. This is an ideal time to join our team!

To learn more about our practice and culture, please visit our website at www.rscbayarea.com.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.