Patient Services Specialist

Kennedy Krieger Institute, Inc.; Columbia (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

Kennedy Krieger Institute, Inc. in Columbia, MD is seeking a Patient Services Specialist for on-site front-end operations. The role includes patient check-in, cashiering, collecting co-pays, answering phones, and assisting with scheduling.

This position offers both full-time and part-time options (daily 5-hour shifts). The successful candidate will interact with patients, families, clinicians, and staff, providing courteous service and accurate information.

Qualifications

• Experience in customer service, administrative support, or related area preferred.
• High school diploma or equivalent required.

Responsibilities

• Collect co-pays, provide receipts, and maintain accurate cash handling.
• Obtain information for registration and financial documentation for check-in.
• Answer phones, direct calls, take messages, and follow up on inquiries.
• Provide routine financial benefits.
• Monitor Epic work queue for internal/external consults.
• Schedule and reschedule patient appointments as needed.
• Perform advanced clerical/administrative tasks under supervision.

Skills

Customer service

Administrative support

Education

High School diploma

Job description

Overview

This position is being offered as full-time OR part-time (daily 5 hour shifts). It is an on-site position.

The Patient Services Specialist performs routine front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff. This position will additionally schedule and confirm patient appointments as needed. The incumbent will interact with patients, families, clinicians, administrative staff, and third-party payers and provide customer service in a courteous and professional manner.

Responsibilities

1. Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues.

2. Obtain required information for both registration and financial documentation needed to complete the check-in process.

3. Answers phones, directs calls as needed, takes messages, returns calls to answer inquiries/questions, and provides accurate and timely follow-up.

4. Provide routine financial benefits.

5. Monitor Epic work que for tracking internal/external consults.

6. Schedule follow-up patient appointments and reschedule appointments as needed.

7. Under general supervision, perform advanced clerical or administrative tasks. Using varying methods, process transactions and select or devise the steps necessary to complete all assignments.

Qualifications

EDUCATION:

High School diploma, GED, or equivalent required.

EXPERIENCE:

Experience in customer service, administrative support, or other related area preferred.

Vacancy ID 13651

Job Location : Street 9730 Patuxent Woods Drive

# of Hours 24.00

Job Locations US-MD-Columbia

Pos. Type Regular Part Time

Department : Name CASSI (Center for Autism Services Science and Innovation)

Equal Opportunity Provider & Employer M/F/Disability/ProtectedVet