Patient Services Specialist (Behavioral Psychology)

Kennedy Krieger Institute, Inc.; Odenton (MD); On-site; USD 36,000 - 54,000; Full time

Job summary

Kennedy Krieger Institute, Inc. in Odenton, MD is seeking a Patient Services Specialist to perform routine front-end clinical operational activities, including patient check-in, cashiering, information gathering, and coordinating with care center staff.

The role interacts with patients, families, clinicians, and payers, handling co-pays, scheduling, and phone coverage, under supervision of senior staff.

Qualifications

• High School diploma, GED, or equivalent is required.
• Experience in customer service, administrative support, or related area is preferred.

Responsibilities

• Register and check in patients, collect co-pays, provide receipts, and ensure accurate cash handling.
• Answer phones, direct calls, take messages, and follow up as needed.
• Schedule new and follow-up patient appointments and maintain scheduling calendars.
• Obtain information for registration and financial documentation for check-in.
• Provide routine financial benefits and understand insurance requirements relevant to the Care Center.
• Support front-end clerical and administrative tasks under supervision.

Skills

Customer service

Administrative support

Education

High School diploma or GED

Job description

The Patient Services Specialist performs routine front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff. The incumbent will interact with patients, families, clinicians, administrative staff, and third-party payers and provide customer service in a courteous and professional manner.

• Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues.


• Obtain required information for both registration and financial documentation needed to complete the check-in process.


• Answers phones, directs calls as needed, takes messages, returns calls to answer inquiries/questions, and provides accurate and timely follow-up.


• Schedule new and follow-up patient appointments.


• Maintain and update scheduling calendars.


• Provide routine financial benefits.


• Monitor Epic work que for tracking internal/external consults.


• Maintain a general understanding of insurance requirements as they relateto the Care Center.


• Under general supervision, perform advanced clerical or administrative tasks. Using varying methods, process transactions and select or devise the steps necessary to complete all assignments.

Education

High School diploma, GED, or equivalent required.

Experience

Experience in customer service, administrative support, or other related area preferred.