Patient Service Representative The Welcome Center

Akron Children's Hospital; Boardman (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Akron Children's Hospital is seeking a Patient Service Representative for full-time, on-site work at the Welcome Center and Quick Care in Ohio. You will handle patient arrival, payments, and scheduling while delivering a positive patient experience.

The role requires strong interpersonal and organizational skills, basic math for processing co-pays, and proficiency in Microsoft Office. Healthcare experience and familiarity with scheduling systems are preferred.

Qualifications

• High school diploma or equivalent is required.
• Experience in a general office setting preferred.
• Healthcare environment experience preferred.
• Experience with a computerized scheduling system preferred.
• Knowledge of medical terminology preferred.
• Experience with Microsoft Office (Outlook, Excel, Word) required.

Responsibilities

• Greet patients and families with a prompt and caring response.
• Perform point-of-service activities including visit preparation and co-pay collection.
• Schedule patient visits or diagnostic testing using hospital procedures.
• Manage third-party payors and collection of co-pays.
• Handle routine office duties (faxing, copying, filing, mailings, messages) and maintain front desk inventory.
• Ensure HIPAA compliance and maintain a smooth department operation.
• Support cross-coverage and ensure a clean, organized waiting area.

Skills

Interpersonal communication

Organizational skills

Basic math

Microsoft Office

Education

High School Diploma

Tools

Scheduling system

Job description

Full Time (40 hours per week)

M-F, Day Shift, primarily 8:30am to 5:00pm, must be available to work earlier and later as needed

Includes weekend on-call rotation

Onsite for The Welcome Center and Quick Care

Summary:

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities:

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite