Patient Services Specialist

Kennedy Krieger Institute, Inc.; Baltimore (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Kennedy Krieger Institute, Inc. is seeking a Patient Services Specialist to perform front-end clinical operational tasks including patient check-in, cashiering, information gathering, and scheduling of appointments.

The role involves interaction with patients, families, clinicians, staff, and third-party payers, delivering courteous customer service under supervision. Responsibilities include collecting co-pays, receipts, cash reconciliation, answering phones, and coordinating appointments while

Qualifications

• High School diploma, GED, or equivalent is required.
• Experience in customer service, administrative support, or related area is preferred.
• Cash handling experience and ability to collect co-pays and provide receipts are required.

Responsibilities

• Register and check-in patients, handle cashiering, collect co-pays, and provide receipts with timely accounting.
• Gather and provide information necessary for the check-in process and scheduling.
• Answer phones, direct calls, take messages, and follow up as needed.
• Provide routine financial guidance and benefits as applicable.
• Monitor Epic work queue for tracking internal/external consults.
• Schedule and confirm patient appointments and reschedule when needed.
• Perform advanced clerical tasks under supervision and determine steps to complete assignments.

Skills

Customer service

Administrative support

Education

High School diploma, GED, or equivalent

Job description

The Patient Services Specialist performs routine front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff. This position will additionally schedule and confirm patient appointments as needed. The incumbent will interact with patients, families, clinicians, administrative staff, and third-party payers and provide customer service in a courteous and professional manner.

• Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues.
• Obtain required information for both registration and financial documentation needed to complete the check-in process.
• Answers phones, directs calls as needed, takes messages, returns calls to answer inquiries/questions, and provides accurate and timely follow-up.
• Provide routine financial benefits.
• Monitor Epic work que for tracking internal/external consults.
• Schedule follow-up patient appointments and reschedule appointments as needed.
• Under general supervision, perform advanced clerical or administrative tasks. Using varying methods, process transactions and select or devise the steps necessary to complete all assignments.

EDUCATION

High School diploma, GED, or equivalent required.

EXPERIENCE

Experience in customer service, administrative support, or other related area preferred.