Patient Services Coordinator

Kennedy Krieger Institute, Inc.; Baltimore (MD); On-site; USD 40,000 - 66,000; Full time

Job summary

Kennedy Krieger Institute, Inc. is seeking a Patient Services Coordinator I to support front-end clinical operations. Responsibilities include scheduling and confirming appointments, collecting co-pays, cashiering, and providing routine financial counseling under supervision.

The role interacts with patients, families, clinicians, and third-party payers in a courteous and professional manner. Qualifications include EPIC certification, crisis response certification, a high school diploma or

Qualifications

• Must successfully complete EPIC certification and maintain fluency with the system.
• Must obtain certification in the approved patient crisis response program as required by the clinic.
• High School diploma, GED, or equivalent required.
• One year of relevant experience in scheduling, registration, and administrative support in a medical/healthcare setting.

Responsibilities

• Schedule new and follow-up patient appointments and confirm before service date.
• Reschedule or reassign appointments and coordinate with supervisor to resolve concerns.
• Maintain contact with patients, clinics, and departments regarding insurance clearance and follow-ups.
• Monitor Epic work queue and caseload reports for internal/external consults.
• Assist in training new Patient Services Specialist staff and serve as backup.
• Handle patient cost estimates and determine patient liability and payment arrangements.
• Process various types of insurance for clinics/providers and stay updated on requirements.

Skills

Customer service

Appointment scheduling

Billing/Cashier

Education

High School diploma, GED, or equivalent

Tools

EPIC

Job description

Overview

The Patient Services Coordinator I supports Care Center operations by performing front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff. This position will additionally schedule and confirm patient appointments, provide routine financial counseling, process insurance, and gather insurance authorization information. The incumbent will interact with patients, families, clinicians, administrative staff, and third-party payers and provide customer service in a courteous and professional manner.

Responsibilities

• Schedule new and follow-up patient appointments. Ensure that appointments are confirmed prior to the date of service.
• Reschedule/Reassign patient appointments based on clinician leave requests (planned and unexpected). Collaboratively work with supervisor to resolve patient concern(s)
• Maintain regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and/or follow-up activity. Respond to patients, families, and clinic issues in a timely and professional manner.
• Monitor Epic work queue and caseload reports for tracking internal/external consults.
• Regularly monitor new and follow-up treatment appointments; cancellations, and no shows.
• Collect patient and treatment information, provide cost estimates, and determine patient liability,
• Help to establish and coordinate payment arrangements with non-par payer sources
• Process various types of insurance for a clinic(s)/provider(s).
• Maintain a general and updated understanding of insurance requirements as they relate to the Care Center.
• Retrieve and assess system information related to insurance authorization for patient services from the Patient Access department.
• Assist supervisor with training new Patient Services Specialist staff.
• Perform all duties of the Patient Services Specialist and serve as a backup as needed.
• Serve as a code green team member and respond to clients in behavioral crises as part of the program's crisis management procedures.

Qualifications

QUALIFICATIONS:

• Must successfully complete and maintain appropriate certification and fluency with EPIC according to the timeline established by the clinic/program/department.
• Must obtain and maintain certification in the approved patient crisis response program as required and according to the timeline established by the clinic/program/department.

EDUCATION

High School diploma, GED, or equivalent required.

EXPERIENCE

One year of relevant experience, with a focus on scheduling, registration, and administrative support in a medical/healthcare setting, required.

Minimum pay range

USD $40,043.12/Yr.

Maximum pay range

USD $66,204.53/Yr.