Patient Services Specialist (Care Center/Registration)

Kennedy Krieger Institute, Inc.; Baltimore (MD); Vor Ort; USD 37.000 - 60.000; Vollzeit

Zusammenfassung

Kennedy Krieger Institute, Inc. seeks a Patient Services Specialist to perform front-end clinical operational tasks, including patient registration, check-in, cashiering, and information delivery. The role interfaces with patients, families, clinicians, and staff, ensuring courteous service.

The position supports routine financial documentation and coordination under supervision, with focus on accuracy, responsiveness, and professional communication in a hospital setting.

Qualifikationen

• Customer service experience preferred.
• Front-office and clerical duties related to patient flow.
• Ability to handle payments and cashiering accurately.

Aufgaben

• Register and check-in patients; handle cashiering and co-pays.
• Answer phones, provide information, and route inquiries.
• Monitor the Epic work queue for internal/external consults.
• Provide courteous customer service under supervision.

Kenntnisse

Customer service

Administrative support

Epic software

Ausbildung

High School diploma

Tools

Epic

Jobbeschreibung

The Patient Services Specialist performs routine front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff. The incumbent will interact with patients, families, clinicians, administrative staff, and third-party payers and provide customer service in a courteous and professional manner.

• Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues.
• Obtain required information for both registration and financial documentation needed to complete the check-in process.
• Answers phones, directs calls as needed, takes messages, returns calls to answer inquiries/questions, and provides accurate and timely follow-up.
• Provide routine financial benefits.
• Monitor Epic work que for tracking internal/external consults.
• Under general supervision, perform advanced clerical or administrative tasks. Using varying methods, process transactions and select or devise the steps necessary to complete all assignments.

EDUCATION

• High School diploma, GED, or equivalent required.

EXPERIENCE

• Experience in customer service, administrative support, or other related area preferred.

USD $36,955.98/Yr.
USD $60,296.50/Yr.