Patient Services Secretary - Physical Therapy & Billing

Torrance Memorial; Torrance (CA); On-site; USD 34,000 - 46,000; Full time

Job summary

Torrance Memorial is seeking a detail-oriented secretarial and billing clerk to support the Rehabilitation Services department. Under general supervision, you will handle receptionist duties, schedule patients for multiple disciplines, process payments, verify insurance, and maintain accurate records.

The role requires typing 35 wpm, excellent customer service, and proficiency with EMR systems. If you are organized and can manage a heavy call volume, this position offers steady hours and

Qualifications

• Types 35 wpm.

Responsibilities

• Answer and handle a heavy volume of incoming calls.
• Schedule patients for multiple disciplines in Rehabilitation Services.
• Greet patients and ensure timely care.
• Register patients and manage appointment schedules.
• Maintain records and departmental files.
• Process credit card payments and payments from patients.
• Verify insurance eligibility, benefits and coverage.
• Scans and files patient documents in the EMR as needed.
• Requests insurance authorization for treatment, procedures, and/or consultations.

Skills

General secretarial work

Heavy call handling

Customer service

Patient scheduling

Front desk coordination

Record keeping

Billing processing

Insurance verification

EMR scanning

Tools

EMR system

Job description

Torrance Memorial is seeking a detail-oriented secretarial and billing clerk to support the Rehabilitation Services department. Under general supervision, you will handle receptionist duties, schedule patients for multiple disciplines, process payments, verify insurance, and maintain accurate records.

The role requires typing 35 wpm, excellent customer service, and proficiency with EMR systems. If you are organized and can manage a heavy call volume, this position offers steady hours and