Medical Receptionist - Full Time

Therapy Partners Group; Los Angeles (CA); On-site; USD 30,000 - 32,000; Full time

Job summary

Paulseth & Associates Physical Therapy, powered by ProSport Physical Therapy, a member of Therapy Partners Group, has been serving Los Angeles and surrounding communities for over 30 years. We are seeking a full-time Medical Receptionist for our Santa Monica Blvd location in Los Angeles. Starting hourly: $22.00 - $23.00 per hour, depending on experience.

Schedule: Mon–Fri 8:30am–5:30pm, 40 hours/week. *Bilingual in English & Spanish preferred but not required.

Qualifications

• Knowledge of Microsoft Office; Raintree PMS experience is a plus.
• Strong customer service and relationship-building skills.
• Ability to maintain confidential documents.
• Active listening with clear clarifications and feedback.
• Strong team player with a positive, friendly attitude.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet patients warmly and manage front desk relations.
• Communicate clearly with staff in a courteous manner.
• Answer phones, greet patients, and return voicemails same day; maintain high call-answer rate.
• Adhere to HIPAA policies.
• Escalate issues to clinical leadership as needed.
• Schedule initial evaluations and follow-up visits.

Skills

Microsoft Office

Active listening

Customer service

Team player

Multi-tasking

Confidentiality

Education

High School diploma

Tools

Raintree PMS

Job description

Starting Hourly: $22.00 - $23.00 per hourdepending on Medical Front Office experience.

Paulseth & Associates Physical Therapypowered by ProSport Physical Therapy, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics servingLosAngeles,and surrounding communitiesfor over30 years.

We are known for providing the highest quality care for our patients and our team ofhighly skilledphysical therapistswhoare honored and delighted to help patients reach their goals.

Currently, we are looking for a full time Medical Receptionist for our Santa Monica Blvd location in Los Angeles.

Schedule needed: Monday - Friday 8:30am - 5:30pm, 40 hours per week.

*Bilingual in English & Spanish is preferred but not required

ESSENTIAL POSITION DUTIES

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group
• Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Scheduling patient’s initial evaluations and follow up visits through plan of care

MINIMUM POSITION REQUIREMENTS

Knowledge, Skills, and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
• Possess strong relationship building and customer service skills
• Ability to maintain confidential documents
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Possess strong team player attributes
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by

Education and Experience

Education: High School diploma or equivalent (Must be 18+)

Experience: Practice Management System knowledge, patient scheduling capabilities and insurance plan understanding. Physical Requirements and Working Conditions Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.