Secretary - Physical Therapy - Part Time Days

Torrance Memorial Medical Center; Torrance (CA); Vor Ort; USD 34.000 - 46.000; Vollzeit

Zusammenfassung

Torrance Memorial is seeking a detail-oriented secretarial and billing clerk to support the Rehabilitation Services department. Under general supervision, you will handle receptionist duties, schedule patients for multiple disciplines, process payments, verify insurance, and maintain accurate records.

The role requires typing 35 wpm, excellent customer service, and proficiency with EMR systems. If you are organized and can manage a heavy call volume, this position offers steady hours and

Qualifikationen

• Types 35 wpm.

Aufgaben

• Answer and handle a heavy volume of incoming calls.
• Schedule patients for multiple disciplines in Rehabilitation Services.
• Greet patients and ensure timely care.
• Register patients and manage appointment schedules.
• Maintain records and departmental files.
• Process credit card payments and payments from patients.
• Verify insurance eligibility, benefits and coverage.
• Scans and files patient documents in the EMR as needed.
• Requests insurance authorization for treatment, procedures, and/or consultations.

Kenntnisse

General secretarial work

Heavy call handling

Customer service

Patient scheduling

Front desk coordination

Record keeping

Billing processing

Insurance verification

EMR scanning

Tools

EMR system

Jobbeschreibung

Under general supervision, performs secretarial, billing, and a variety of general office functions which include reception and scheduling of patients for multi discipline professionals within the Department of Rehabilitation Services.

Core Competencies

• Performs general secretarial work for department as assigned.
• Answers and handles a heavy volume of incoming calls.
• Demonstrates excellent customer service skills.
• Performs patient scheduling for all disciplines and programs included in the Department of Rehabilitation Services.
• Greets patients and assures they are taken care of in a timely manner. Makes patient appointment schedules.
• Registers patients and assures they are taken care of in a timely manner.
• Manages meeting schedules, therapist schedules, and front office staff schedules.
• Maintains record keeping and departmental files; sorts and distributes mail and other documents; processes patient charts for transfer to medical records.
• Picks up voice mail messages throughout the day according to department policy and procedure.
• Makes photocopies as required.
• Orders and maintains office supplies as required.
• Prepares and maintains statistical information for the department as required.
• Processes all credit card payments and payments received from patients.
• Solves patient service issue problems.
• Proofs billing/computer data as required.
• Requests insurance authorization for treatment, procedures and/or consultations.
• Verifies insurance eligibility, benefits and coverage.
• Evaluates and makes positive suggestions for change in the environment.
• Scans patient documents in EMR as needed.
• Monitors incoming referrals via the fax machine.
• Seeks supervisor as appropriate.

Experience

Types 35 wpm

License / Certification Requirements

Compensation Range:

$25.00 - 33.44 / Hour