Medical Receptionist

Therapy Partners Group; Los Angeles (CA); Presencial; USD 30.000 - 32.000; Jornada completa

Descripción de la vacante

Therapy Partners Group is seeking a full-time Medical Receptionist for our Santa Monica Blvd location in Los Angeles. You will greet patients, answer phones, and schedule evaluations while maintaining HIPAA standards and delivering excellent customer service.

Requirements include high school diploma and proficiency with Microsoft Office; Raintree PMS experience is a plus. Bilingual English/Spanish is preferred but not required.

Formación

• Proficient with Microsoft Office; Raintree PMS experience a plus.
• Strong customer service and relationship-building skills.
• Ability to handle confidential information.
• Must be 18+.

Responsabilidades

• Greet patients warmly and maintain a welcoming relationship with patients and staff.
• Answer phones and greet patients; maintain a call answer rate above 85%.
• Adhere to HIPAA policies and procedures.
• Escalate patient issues to clinical leadership as needed.
• Schedule initial evaluations and follow-up visits.

Conocimientos

Customer service

Active listening

Multi-tasking

Team player

Educación

High School diploma

Herramientas

Microsoft Office

Raintree PMS

Descripción del empleo

Starting Hourly: $22.00 - $23.00 per hour

Paulseth & Associates Physical Therapy powered by ProSport Physical Therapy, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics servingLosAngeles,and surrounding communitiesfor over30 years.

Currently, we are looking for a full time Medical Receptionist for our Santa Monica Blvd location in Los Angeles.

Schedule needed: Monday - Friday 8:30am - 5:30pm, 40 hours per week.

*Bilingual in English & Spanish is preferred but not required

ESSENTIAL POSITION DUTIES

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner.
• Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group.
• Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Scheduling patient’s initial evaluations and follow up visits through plan of care.

MINIMUM POSITION REQUIREMENTS

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
• Possess strong relationship building and customer service skills
• Ability to maintain confidential documents
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Possess strong team player attributes
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by

Education

High School diploma or equivalent (Must be 18+)

Experience

Practice Management System knowledge, patient scheduling capabilities and insurance plan understanding. Physical Requirements and Working Conditions Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.