Patient Services Coordinator, PT Dept — Flexible Schedule

University Hospitals; Warrensville Heights (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

University Hospitals is seeking a Front Desk Secretary/Receptionist in the Physical Therapy department. The role involves patient registration, scheduling, billing tasks, and procurement with a flexible shift window 7:30am–6:00pm. Travel to surrounding clinics may be required to support operations.

Ideal candidates will have 1+ year of secretarial/receptionist experience and strong customer service in a medical setting, with excellent typing and communication skills and basic computer knowledge.

Qualifications

• Typing speed of 30 words per minute or better.
• Strong verbal and written communication skills.
• Attention to detail and accuracy in data entry.
• Proficiency with basic computer programs (e.g., MS Office).
• Experience with ICD9 coding and medical terminology is a plus.

Responsibilities

• Accurate patient registration and procedure scheduling.
• Handle charge transmittals, collections, and procurement tasks.
• Provide quality customer service to patients, physicians, and staff.
• Support department operations as needed.

Skills

Typing 30 wpm

Verbal communication

Detail oriented

Basic computer skills

Education

High School Diploma or GED

Job description

University Hospitals is seeking a Front Desk Secretary/Receptionist in the Physical Therapy department. The role involves patient registration, scheduling, billing tasks, and procurement with a flexible shift window 7:30am–6:00pm. Travel to surrounding clinics may be required to support operations.

Ideal candidates will have 1+ year of secretarial/receptionist experience and strong customer service in a medical setting, with excellent typing and communication skills and basic computer knowledge.