Patient Services Representative - Cardiology

Tower Health; Reading (Berks County); On-site; USD 32,000 - 42,000; Full time

Job summary

Tower Health in Reading, PA is seeking a Patient Services Representative responsible for patient registration, scheduling, customer service and clerical support in a fast-paced healthcare setting. Duties include collecting insurance information, processing preauthorizations, collecting copays and balances, and scanning documents into the EMR to support department operations.

The role requires friendly, courteous communication with patients, families and staff, and strong computer, multitasking

Qualifications

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
• No experience may be considered for some aspects of the role
• Required BLS Certification depending on department

Responsibilities

• Register patients and schedule appointments
• Provide excellent customer service and clerical support
• Verify insurance information and assist with preauthorizations
• Collect copays and account balances
• Scan documents into the EMR and support departmental operations

Skills

Customer service

Communication

Interpersonal skills

Detail oriented

Multitasking

Organizational skills

Medical terminology

MS Office

Multiline telephone

Clerical skills

Computer skills

Education

High School Diploma or GED

Relevant experience may be considered in lieu of education

No experience required

BLS Certification

Tools

Microsoft Office Applications

Job description

Job Summary

• The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support.
• Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department.
• Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.
• The Patient Services Representative is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.

Qualifications

Education Requirements

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• No experience

Certification and Licensure

• BLS Certification - Based on department

Required Skills

• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Medical Terminology
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Multitasking
• Organizational Skills

Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.

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