Patient Services Representative - Neurology

Tower Health; West Reading (Berks County); On-site; USD 21,000 - 26,000; Full time

Job summary

Tower Health in Reading, PA invites applications for a Patient Services Representative to support patient registration, scheduling and front-desk operations. The role emphasizes accurate data handling, insurance verification and compassionate service.

Responsibilities include processing copays, EMR scanning, and ensuring smooth communication with patients, families and healthcare staff in a busy hospital setting.

Qualifications

• The role requires a customer-focused approach and accurate data entry.
• Education includes a high school diploma or GED; relevant experience may be considered.
• Basic computer skills and familiarity with medical terminology are expected.

Responsibilities

• Register patients and schedule appointments.
• Verify and record insurance information; process preauthorizations.
• Collect copays and account balances; scan documents into EMR.
• Provide friendly, courteous service to patients, families, and staff.

Skills

Customer Service

Communication

Interpersonal Skills

Multitasking

Microsoft Office

Medical Terminology

Clerical Skills

Multiline Telephone

Detail Oriented

EMR Scanning

Education

High School Diploma or GED

Tools

Microsoft Office Applications

Job description

Job Summary

• The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support.
• Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department.
• Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.
• The Patient Services Representative is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.

Qualifications

Education Requirements

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• No experience

Certification and Licensure

• BLS Certification - Based on department

Required Skills

• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Medical Terminology
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Multitasking
• Organizational Skills

Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.

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