Patient Services Representative - Phoenixville Orthopedics

Reading Hospital; Willistown Township (PA); On-site; USD 22,000 - 30,000; Full time

Job summary

Reading Hospital is seeking a Patient Services Representative to handle patient registration, scheduling and front-desk duties in its Pennsylvania campus. The role emphasizes friendly, accurate service while collecting copays and verifying insurance information.

The ideal candidate will maintain calm demeanor, multitask effectively and keep detailed records. Responsibilities include processing preauthorizations, scanning documents into the EMR, coordinating with care teams and providing

Qualifications

• High School Diploma or GED required; relevant experience considered in lieu of education.
• BLS Certification may be required based on department.
• Strong customer service and communication skills essential.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Register patients and schedule appointments with accuracy and courtesy.
• Verify insurance information, collect copays and process payments.
• Scan documents into EMR and perform clerical tasks for department efficiency.
• Maintain friendly contact with patients, families, community, vendors, coworkers and physicians.

Skills

Customer Service

Excellent Communications Skills

Interpersonal Skills

Medical Terminology

Microsoft Office Applications

Multitasking

Organizational Skills

General Clerical Skills

Multi Line Telephone Operational

Computer Skills

Detail Oriented

Communication and Documentation

Education

High School Diploma

GED

Relevant experience may be considered in lieu of education

Job description

• The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support.
• Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department.
• Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.
• The Patient Services Representative is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.

Job Summary

• The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support.
• Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department.
• Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.
• The Patient Services Representative is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.

Qualifications

Education Requirements

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• No experience

Certification and Licensure

• BLS Certification - Based on department

Required Skills

• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Medical Terminology
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Multitasking
• Organizational Skills

Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.