Patient Services & Scheduling Specialist

Mercy Health; Virginia Beach (VA); On-site; USD 23,000 - 34,000; Full time

Job summary

Bon Secours seeks a Patient Services Representative for In Motion Physical Therapy - Town Center to handle patient registration, validate demographics, collect insurance data, and schedule appointments. You will explain financial options and maintain accurate medical records while delivering exceptional customer service.

Responsibilities include coordinating referrals, processing payments, and supporting coverage at other physician practices as needed, with a 40-hour work week and day/afternoon

Qualifications

• High School Diploma or GED required.
• Prior experience in patient registration/healthcare preferred.
• Ability to verify demographics and insurance information accurately.

Responsibilities

• Serves as the primary contact between patients and physician practices.
• Greets patients with strong communication and provides excellent customer service.
• Schedules patients and enters information into the scheduling system.
• Verifies insurance and processes registrations.
• Explains financial options and collects patient payments.
• Assists with referrals, follow-ups and MyChart usage.

Skills

Customer service

Communication

Registration experience

Scheduling

Cash handling

Insurance verification

Education

High School Diploma or GED

Tools

MyChart

Practice management software

Job description

Bon Secours seeks a Patient Services Representative for In Motion Physical Therapy - Town Center to handle patient registration, validate demographics, collect insurance data, and schedule appointments. You will explain financial options and maintain accurate medical records while delivering exceptional customer service.

Responsibilities include coordinating referrals, processing payments, and supporting coverage at other physician practices as needed, with a 40-hour work week and day/afternoon