Patient Experience Office Coordinator

Bon Secours; Virginia Beach (VA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Incentives

403(b) with employer contributions

Medical, dental, vision, prescription,

Job summary

Bon Secours is seeking an Office Coordinator for In Motion Physical Therapy at Town Center. You will coordinate services, support front desk and medical assistant tasks, manage staff flow, and ensure regulatory compliance while maintaining patient confidentiality.

The role requires a high school diploma and BLS certification; 1–2 years healthcare or customer service experience; experience with scheduling, pre-registration and financial clearance.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree preferred.
• BLS Basic Life Support – American Heart Association required.
• 1-2 years of healthcare experience preferred.
• 1-2 years of extensive customer service experience preferred.
• Experience in scheduling, pre-access (pre-registration), and financial clearance preferred.

Responsibilities

• Demonstrates and meets competencies as outlined in departmental checklists annually.
• Plans, prioritizes and coordinates the work of others; maintains confidentiality of sensitive information; monitors quality and communicates effectively.
• Keeps current knowledge of department policies, procedures and EMR; collaborates with APM for practice aspects.
• Works with providers to maintain strong Press Ganey scores and implements processes to improve patient experience.

Education

High School Diploma or GED (required)

Bachelor’s degree (preferred)

Job description

Bon Secours is seeking an Office Coordinator for In Motion Physical Therapy at Town Center. You will coordinate services, support front desk and medical assistant tasks, manage staff flow, and ensure regulatory compliance while maintaining patient confidentiality.

The role requires a high school diploma and BLS certification; 1–2 years healthcare or customer service experience; experience with scheduling, pre-registration and financial clearance.